Once you have received your order confirmation, it is no longer possible to cancel or change your order. However, if you realize that you have made a mistake when placing your order, please contact contact@olisticthelabel.com as soon as possible and we will do our best to help you.

All orders placed before 11:00 am (CET) on a business day are generally shipped within one (1) to two (3) days maximum and 8 days for international.

We deliver pre-orders within a maximum of two (2) weeks for delivery in metropolitan France, unless otherwise indicated to the customer before the order is placed, and thirty (30) business days for delivery to any destination. For custom-made dresses, it will take 4 months in advance to be able to accept the order.

If you have not received your order within the stated delivery time, please contact contact@olisticthelabel.com and we will locate the package for you.

If you received a defective or wrong item, please contact contact@olisticthelabel.com as quickly as possible with your name, order number and order number. We will contact you with further instructions.

If it turns out that your purchase is not suitable for you, we offer you a full return within 14 days. The return package must be sent to our warehouses at your own expense. Please find the address and our complete return guidelines at RETURNS AND EXCHANGES.

To exchange an item, please follow our return guidelines inRETURNS AND EXCHANGES.When you request an exchange for a different size or color, we will cover the new shipping costs, but all exchanges are based on stock availability. Return shipping costs are your responsibility.

Once we have processed your return, you will receive an email with a credit note. Please note that it may take up to 10 business days from the day we receive your package until you receive your refund. For your own security, keep your shipping receipt until you have received your credit note.

Once we have received your package and accepted the return, we will transfer the amount to the credit card used for the purchase. Please note that, from the day we have processed your return, it usually takes 1 to 3 business days for the amount to be available on your account.

Yes, shipping is at your expense when you purchase or return an item. However, we offer free shipping within Europe for all orders and worldwide for all orders over €500. You can find more information about shipping costs on the tab DELIVERY.

Yes, we ship worldwide. Please find more information about shipping costs at the tab DELIVERY.

We accept Visa, Mastercard, Maestro, Visa Electron, American Express.