The amount of the order will be entered from your account as soon as your order has been placed. If you wish to cancel your order, please contact us and we will issue a refund to your account.
Easy returns – if something isn't right, send it back to us for an exchange or refund.
The following payments are accepted
Credit card and debit card
You can pay by Visa, Mastercard, American Express, Maestro, Visa Electron. Payment is debited from your card once the order has been placed.
Modify / Cancel your order
For more details on your 14-day right of return, please see Returns & Exchanges. This section details your legal withdrawal rights. Please note that this is a shorter period than the 28 day return policy.
You have the right to cancel your purchase and receive a full refund provided you notify us in writing, as set out in the paragraph below, that you are exercising this right to cancel no later than seven business days ( excluding weekends and holidays) and commencing the day after you receive your goods.
To exercise this right of withdrawal: Contact us by email at firstname.lastname@example.org
Follow the return instructions described in the Returns and Exchanges section of this site.
Please note that if you do not take sufficient care of the returned items or fail to return them to us, we shall be entitled to claim against you for any losses incurred by us.
If your products are defective or do not correspond to the description given on the site, we will refund the value of your order. For more information on how to return goods to us, please refer to the Returns Policy section of the site
We recommend that returned products be sent by insured courier and tracked delivery for your protection.
Please note that you do not have a right of cancellation with respect to personalized products. Sometimes orders or parts of an order are canceled by our system for various reasons. Some reasons are:
- item(s) not available
- Difficulty processing your payment information
- Cannot send to the address provided
- A duplicate order has been placed
If your order is canceled by us, you will receive an email explaining the reason for the cancellation. You will not be charged for canceled items.